Privacy Policy

Last Updated: July 2026

BuyEcoWise ("we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

BuyEcoWise is a trading name of eBiz Dimensions Pty Ltd (ABN 15 629 262 951).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit www.buyecowise.com.au, purchase products from us, or otherwise interact with our services.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. What Personal Information We Collect

Depending on how you interact with us, we may collect:

• your name;

• billing and delivery address;

• email address;

• telephone number;

• payment and transaction information;

• products purchased or returned;

• order history;

• customer enquiries and correspondence;

• IP address;

• browser and device information;

• website usage information collected through cookies and similar technologies.

For your security, BuyEcoWise does not store your full credit or debit card details. Payments are processed securely by our payment service providers.

2. How We Collect Information

We collect personal information:

• directly from you when you place an order or contact us;

• when you create an account;

• when you subscribe to marketing communications;

• automatically through cookies and website analytics;

• from Shopify and our authorised service providers to enable us to operate our online store.

3. How We Use Your Information

We use your personal information to:

• process and deliver your orders;

• provide customer support;

• manage returns and refunds;

• communicate with you regarding your orders;

• improve our website and customer experience;

• detect and prevent fraud or unauthorised activity;

• comply with legal obligations; and

• send marketing communications where you have consented or where permitted by law.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

4. Disclosure of Personal Information

We may disclose your personal information to trusted service providers where necessary to operate our business, including:

• Shopify (our eCommerce platform);

• payment providers;

• shipping and delivery companies;

• IT, website hosting and cloud service providers;

• analytics and marketing providers;

• professional advisers; and

• government authorities where required by law.

We do not sell your personal information to third parties.

5. Shopify

Our online store is hosted by Shopify.

When you use our website, certain information is collected and processed by Shopify in order to provide secure online shopping, payment processing and related services.

For more information, please refer to Shopify's Privacy Policy.

6. Cookies

Our website uses cookies and similar technologies to:

• remember your preferences;

• keep your shopping cart active;

• improve website performance;

• analyse website traffic; and

• enhance your shopping experience.

Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures include, where appropriate:

• encrypted website communications (HTTPS);

• secure payment processing;

• restricted access to personal information;

• firewalls and security monitoring; and

• industry-standard technical and organisational safeguards.

While we take reasonable precautions, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only for as long as necessary to:

• provide our products and services;

• meet legal, taxation and accounting obligations;

• resolve disputes; or

• enforce our agreements.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

9. Access and Correction

You may request access to the personal information we hold about you or request correction of inaccurate or outdated information.

To make a request, please contact us using the details below.

We may need to verify your identity before responding to your request.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website and will take effect from the date of publication.

12. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:

BuyEcoWise
A trading name of eBiz Dimensions Pty Ltd

Phone: (07) 3186 2040

Email: customerservice@buyecowise.com.au

Website: www.buyecowise.com.au

Business Location: Queensland, Australia

If you believe we have not handled your personal information appropriately, please contact us first so that we can investigate and attempt to resolve your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).