Shipping policy
Shipping & Delivery Policy
Last Updated: July 2026
Thank you for shopping with BuyEcoWise.
We currently deliver within Australia only.
Order Processing
Orders are processed within 1–2 business days after payment has been received.
Orders are dispatched on Mondays, Wednesdays and Fridays, excluding Queensland and Australian public holidays.
Orders placed after our dispatch cut-off, on weekends or public holidays will be processed on the next available dispatch day.
During busy periods, promotional events or public holidays, processing times may be slightly longer. If significant delays occur, we will notify you as soon as possible.
Delivery Timeframes
Once your order has been dispatched, estimated delivery times are:
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Metro areas: approximately 2–5 business days
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Regional areas: approximately 3–7 business days
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Remote locations: up to 10 business days
These delivery timeframes are estimates only and are provided by our shipping partners. Actual delivery times may vary due to factors outside our control, including weather events, peak shopping periods, natural disasters and carrier delays.
Shipping Carriers
We use trusted Australian delivery partners, including:
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Australia Post
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Sendle
From time to time, we may use alternative carriers where appropriate to ensure efficient and reliable delivery.
Shipping Costs
Shipping charges are calculated automatically at checkout based on:
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delivery location;
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parcel dimensions;
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parcel weight; and
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the selected shipping service.
The shipping cost will be displayed before you complete payment.
From time to time, BuyEcoWise may offer Free Shipping promotions on selected products or orders that meet specified promotional conditions.
Unless otherwise stated, Free Shipping promotions:
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apply only within Australia;
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exclude remote and very remote postcodes;
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exclude oversized or bulky items; and
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cannot be combined with other shipping offers.
Any applicable shipping charges will always be displayed during checkout before your order is confirmed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).
You can use the tracking details provided to monitor the progress of your delivery.
Authority to Leave (ATL)
Where the shipping carrier determines it is safe to do so, your parcel may be left in a secure location without obtaining a signature.
Once a parcel has been delivered in accordance with the carrier's tracking information, responsibility for the parcel passes to the customer.
If you do not wish your parcel to be left unattended, please contact us immediately after placing your order. While we will do our best to accommodate your request, we cannot guarantee that all delivery services will support signature-on-delivery requests.
Incorrect Delivery Address
Please ensure your delivery address is accurate before placing your order.
If an order is returned to us because:
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an incorrect or incomplete address was provided;
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delivery was refused; or
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the parcel was not collected from the carrier within the required timeframe,
additional shipping charges may apply before the order can be resent.
Lost or Delayed Parcels
If your parcel has not arrived within the expected delivery timeframe, please contact us at customerservice@buyecowise.com.au.
We will work with the shipping carrier to investigate the delivery and keep you informed throughout the process.
Claims for missing parcels should be reported within 20 days of the dispatch date.
Back Orders
If an item becomes temporarily unavailable after your order has been placed, we will contact you as soon as possible.
Depending on availability, we may:
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hold your order until all items are available;
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partially ship your order (where practical); or
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offer a refund for the unavailable item.
Where a second shipment is required due to a back order, BuyEcoWise will cover any additional shipping costs.
Contact Us
If you have any questions regarding shipping or delivery, please contact us: